3. The “Fake Happy” rule: if my server appears fake and unnaturally happy, it is just as bad as having a bad attitude. I want my server to be genuinely happy, and not to fake it.
The 2 previous rules both have the same solution. If you are a server and having a bad day. Don’t come to work. Trade shifts. Something. There is always a solution to allowing your negative attitude to affect the happiness of your customers, whom are going to be the ones who either make or break your day with a tip or lack thereof.
Friday, August 14, 2009
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